We aim to please!
Kissaluvs uses quality materials, professional assembly and construction, and innovative designs to help make life simpler and better for families. They also offer some of the best guarantees in the business.
Lifetime Snap Guarantee:
If at any time during the useful life of a Kissaluvs diaper, a snap breaks or won't work properly, contact Kissaluvs directly for repair or replacement. The fine print:
- You don't need an original receipt, nor do you need to be the original owner (though we can always provide it, upon request).
- All snap diapers with original Kissaluvs labels are covered ... even used Kissaluvs diapers.
- Kissavluvs does not reimburse return postage.
- If possible, Kissaluvs will always opt to repair. After all, part of the reason they're in this business is the whole "reduce/reuse/recycle" concept. If they can't reliably repair the problem, they will replace the item.
- Diapers, like any other oft-washed items, don't last forever. If a diaper is showing its age and/or hard use, they may not be able to repair it.
- Decisions and judgment calls about "useful life" and potential repair fall squarely on Kissaluvs' shoulders. The good news is that they're honest and sincere folks. (You can read about them on their About Us page.)
Kissaluvs absolutely stand behind the quality of all first-quality Kissaluvs products, and will gladly repair or replace defective items within 30 days of purchase. The fine print:
- The guarantee covers new, first-quality products bought from kissaluvs.com or an authorized retailer, including Enkore Kids.
- Kissaluvs will gladly add bonus items to make up for first-class postage and inconvenience
- Items damaged by improper use or care are not covered
- Our used Kissaluvs are not covered.
Please address shipments to:
11875 W. Little York Rd. #303
Houston TX 77041
Be sure to include:
- Your name
- Return address
- Phone number and email address (if applicable)
- A brief description of the problem
- Where and approximately when you bought the item