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FAQ Happy Heinys Cloth Pocket Diapers

Happy Heiny's FAQ

Happy Heinys Cloth Diapers FAQ's

Happy Heinys was born out of the medical necessity of the founder's youngest child, born prematurely. Her wonderful response to cloth diapers adds yet another reason to choose cloth over over disposibles - the harmful "off-gasing" of chemicals from disposible diapers are especially noticable in preemies.

Made in the USA. All diapers are backed by a minimum 90 day manufacturer's guarantee and our own Enkore Kids Cloth Diaper 30-Day Satisfaction Guarantee.

Ready to shop for Happy Heinys Cloth Diapers? Click here.

Questions? Read below...

Who makes Happy Heinys?

Linda Byerline, mom of 3 started Happy Heinys in 2002 and, under new ownership, continues to be manufactured here in the US.

What is the warranty on Happy Heinys products?

Warranty is extended to the original purchaser with proof of purchase (Enkore Kids can help you if you purchased under your name) as follows:
  • Snaps: Lifetime
  • Elastic: 6 month guarantee. After 6 months, Happy Heinys will send replacement elastic that you may use to repair yourself.
  • Sewing: 3 months
  • Hook & Loop: 6 months. After 6 months, Happy Heinys will send replacement hook & loop that you may use to repair yourself.

How do I make a warranty claim?

If you are local to us, you may find it easier to have us help you in the first 30-Days with our Cloth Diaper 30-Day Satisfaction Guarantee.

Otherwise, product must be sent at customer's expense to Happy Heinys for examination of workmanship and materials. After reviewing your diapers, Happy Heinys may replace the diaper or provide you with simple instructions for resolving the problem you are having. Except when caused by manufacturing or component defect, this guarantee does not cover leaking, diaper odor or normal wear/tear.

Warranty is void when:

  • Washing instructions are not followed
  • Use of Sanitizing cycle while washing or water temperature above 150F or 60C
  • Use of detergents containing natural oils or any natural soaps or any detergents not approved by Happy Heinys.
  • Use of any fabric softeners or dryer sheets.
  • Use of any non-approved diaper rash creams
  • Use of bleach, oxyclean, or any other caustic substances that may harm the fabric of the diapers

See additional information on the Happy Heinys Warranty on their website here.

Do I need a cover with a Happy Heiny Pocket Diaper?

You do not need a cover with a Happy Heiny pocket diaper. You do need one with Happy Hempy and Heiny Huggers fitted diapers. We suggest using heiny covers but any cover will work well.

How many diapers do I need?

Your newborn will need to be changed 10-12 times a day. After about 2-3 months your baby will need to be changed 6-10 times a day. You will want to do laundry at least every 3 days if not sooner. You may use the above guide to determine how many diapers per size to buy. You will need one insert for each day time diaper and 2-3 inserts for each night-time diaper.

Do I need to pre-wash any of the items?

Because there are several people touching our products before they reach you, we do suggest that you prewash everything before use. The hemp products are washed by our mill but because they contain natural oils we suggest washing a few times prior to use. Unlike many fabrics, hemp becomes more absorbent the more it’s washed. It takes roughly 8 washes before all of the oils are removed and the hemp is fully absorbent. We do suggest that you wash new hemp separately until it is fully primed. The oils can cause repelling problems with fleece products.

How often do I need to change the diapers?

Cloth diapers are not like disposables. You do have to change the diapers every 1 1/2-2 hours during the day. During the night you will use either a night-time diaper or you will add more stuffing to your pocket diaper.
A very important thing to remember is that your diaper is only as good as it’s stuffing. If you only use one insert and your child is a heavy wetter, you may need to either change more often or add additional stuffing.

Caring for Happy Heinys Diapers:

Storing before laundry day:

Store wet and dirty diapers in a dry pail. Older babies? solid waste can be removed by gently shaking the diaper over a toilet. The fleece will release solids easily – there is no need to rinse them before washing.

Washing Instructions:

  • Remove inserts by shaking out of pocket
  • Secure tabs using our twist method for one size diapers.
  • Prewash in cold to remove any waste to to help prevent staining.
  • Wash on hot* (100F) using the FULL recommended amount of any cloth diaper friendly detergent
  • Do a final extra rinse of the diapers to insure all detergent has been removed
  • Tumble dry diapers and inserts

Do I really need to add all those extras to my laundry?

No! Please do not add anything extra to your diaper laundry unless you need to. The simpler the better. Use the full amount of detergent recommended by the detergent manufacturer. Using less then that can cause diapers not to get clean, ammonia smells after baby has urinated, and burning in the diaper area due to the unclean diapers. When they are done, throw them in the dryer. Then take them out and stuff. The easier the better.

How can I get stains out?

The sun is the best stain remover. Take your wet diaper and hang to dry in the sun. If the stain is stubborn squirt it with a little lemon juice and it should come right out after drying in the sun.

What about the dryer?

Everyone has their own comments regarding whether or not to dry cloth diapers. We recommend that you dry your pocket diapers as often as you want to. The founder of Happy Heinys drys hers on high with every wash. Drying your diapers in the dryer will actually help to keep them functioning perfectly.

Additional Washing Information:

For additional information from the manufacturer on tips, do's, and don'ts see: Caring for Happy Heinys Diapers.
For additional recommendations on Cloth Diaper Detergents see: Cloth Diaper Detergents.

How can I get my hook & loop tabs to fasten as firmly as they used to?

Easy! By washing your diaper and then drying it in the dryer, the heat will cause the hook & loop to recontract and fasten more firmly again.
If by chance this does not work you can always send the diaper into us and we can add snaps to the hook & loop for you for a stronger hold.

Does every one size fit all?

No. We recommend that you wash and try one to two Happy Heinys as well as several other brands before settling on your choice. Most cloth diapering parents regularly keep 3-4 different styles or brands in their stash. For size charts from the manufacturer, click here.

How do I use my Happy Heinys One-Size Cloth Diapers?

Adjust the diaper sizing by choosing the right snap setting on the front of the diaper.
  • Your diaper arrives snapped down to the "small" setting, the bottom row of snaps.
  • To use the "medium" setting, unsnap the diaper and resnap on the second row of snaps.
  • To use the diaper on the "large" setting, fully unsnap the front of the diaper. HELPFUL HINT: For overnight use, consider stuffing with two inserts and setting the diaper to be one size larger than you would for daytime use.
Adjust the insert sizing by choosing the right snap setting on the insert.
  • To use the insert as a "small", snap the insert down to the bottom snap socket. Little boys tend to do well with the folded part towards the front of the diaper while little girls may do better with it towards the back.
  • To use the insert as a "medium", snap the insert down to the middle snap socket.
  • To use the insert as a "large", just leave it completely unsnapped.

Put the insert in your diaper. Hold the insert in one hand and place inside the slot (located under the protective flap). Align the front edge of the insert with the top edge of the velcro strip. Using one hand to hold the front of the insert in place, stretch the diaper and smooth the insert flat as you pull your other hand out of the diaper. HELPFUL HINT: Many parents prefer to pre-stuff their diapers at the end of their washing routine.

Put the diaper on your baby. bumGenius Cloth Diapers go on just like a disposable diaper.

How can I tell if the diaper is adjusted to fit my baby properly?

To observe fit, pick up your baby’s legs after putting the diaper on and observe how it fits around the legs and bottom. Is it snug? If you can see “air” between the diaper and their skin, then you need to refine the fit. Trying a smaller snap setting and fasten the tabs snugly.
 
When you child stands up, notice how the insert or soaker is positioned relative to the back elastic. If the insert or soaker is higher than the back elastic, lay your child down, release the tabs, pull the diaper slightly towards the front and refasten the tabs. If you notice that the front of the diaper is positioned low over your baby's thighs or that it is difficult to fasten the diaper around your baby's waist, try using a larger snap setting. This will increase the rise of the diaper and improve overall fit.
 
Remember, babies change shape frequently as they grow up. You may have times when your relatively young baby is using their one-size diapers on the largest setting. The same child may be on the medium setting several months later due to increased mobility.

You're out of stock of the product I want...

Contact us! We try to have all possible items in-stock for immediate shipment, but we do run out. Let us know and we'll be happy to special order exactly what you're looking for. Please allow up to 3 weeks for special order to arrive.

My tabs aren't as sticky as they used to be. How can I solve this problem?

First check for lint in your tabs. You can clean it out with a pin or a fine tooth comb. If it isn't lint, the hooks may have relaxed. This happens over time when you exclusively line dry. Wash your diaper and then dry it in the dryer on warm heat. Be sure to let the diaper cool completely before using. This causes the hooks to recontract and become "sticky" again.

My diapers are leaking. What's wrong?

The number one cause of leakage is a saturated diaper that just needs to be changed. Any diaper will leak once full. If your baby is having problems with leaks, check this first. 99% of the time, additional absorbency solves leakage problems. If that doesn't work, we've included some other trouble-shooting points below.

  • Did you prewash?

First of all, make sure that you washed everything at least once before using. There can be residue left on the fabric from the production process that can cause leakage. If you have organic or hemp diapers, they must be prewashed in hot water with a small amount of detergent 3-5 times before they become absorbent. They reach their full absorbency after 10 washes.

  • Is the insert flat?

Make sure that the insert is flat when you put the diaper on your baby. If it is twisted or wadded up, this can cause leakage. A Hemp Babies Diaper Doubler placed on top of your insert can prevent the wadding that can occur with some babies.

  • Is the wetness at the top edge of the diaper?

The bumGenius unique, patent pending, extra layer of waterproof material across the inside front of the diaper prevents leaking at the top edge of the diaper. bumGenius One-Size diapers are the first and only diapers with this innovative feature.

If you are experiencing wetness at the top edge of the diaper, make sure that the insert isn’t pushed up too far in the front of the diaper. The insert should be placed approximately one inch below the top edge of the diaper. The top edge of the diaper should be flat against your baby with the soft fabric against your baby’s belly.

  • Is the wetness at the legs, label or the tabs?

If the diaper is leaking from the tabs or the legs, change the diaper and remove the insert. If it is saturated then your baby definitely needs a more absorbent insert or a more frequent diaper change. If the insert isn’t saturated, then the diaper may not be adjusted to fit your child properly or, if you are using a detergent that contains additives, your diapers may also have detergent buildup which can also cause leakage.

How do I contact Happy Heinys?

By phone: 619-258-6867
By internet: Click Here
 
If you are local to us, you may find it easier to have us help you in the first 30-Days with our Cloth Diaper 30-Day Satisfaction Guarantee.

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